Live / Slots
Your io11 wallet runs through one account login, and the rails we support — bKash, Nagad, Rocket, Upay and Bank Transfer — are listed there. Below we walk through adding funds, taking them out, the account checks that may appear and how to match a wallet record with your own account entry. What you read here follows the same screens you open on your phone.
Adding money starts from the signed-in account area, never from a link someone sends you. Open your wallet page, pick the rail you already use — bKash and Nagad are the two most people reach for — then follow the fields exactly as they appear. If a step looks different on your device, go by what's on your screen.
Sign in on your phone, head to the wallet area and choose the deposit option shown there.
Pick the rail you already use locally and copy the reference details the page displays for that route.
Type the figure you want to add, read it back once, then confirm so the request reaches your wallet page.
Return to your wallet area and check the entry under your transaction history once the payment side clears.
Taking money out runs the other way, but the same rule holds: the request starts inside your account and it can only go to a wallet or bank account that belongs to you. Open the withdrawal screen, add the destination you want, and check the name on it before you send anything. Payout options sit on one page, so you can weigh bKash against a Bank Transfer without hunting around. If something looks off, pause and contact support rather than sending twice.
Sign in and open the payout area from your account menu, the same way you reach the deposit side.
Enter the destination you own, then match the account name against your own before you continue.
Choose the figure, read it back on screen, then submit so the request appears in your account history.
Follow the label shown on that entry and read any line the account area puts beside it.
Before or after your first payout request, your account area may ask for a few details about you. We only ever ask for what the screen actually lists, and you should follow those fields exactly as written rather than a list you saw somewhere else. Usually that means a name, a payment wallet you own and a document that matches the two. Keep your saved details consistent with your bKash or bank record — a mismatch is the most common reason a payout request sits waiting.
Use only the boxes your account area actually shows, and leave anything it does not ask for.
The details you save should line up with the name on your bKash or bank record.
Stick to the payment wallet you own so later payout requests line up with the same record.
If a label is unclear, ask through the support channel listed on your account before you submit anything.
Which rails can you use? For most people reading this in Bangladesh, it's bKash, Nagad, Rocket, Upay or a Bank Transfer from your own account. All of them sit in the same wallet area, and that list is the one that counts when you want to know what's live for you today. Availability can differ by region and by what your local law allows, so treat the options on your own screen as the final word. We add nothing here that your account doesn't already show.
The mobile wallet most readers here reach for first. Open your wallet area, choose bKash and follow the reference shown on screen.
Another local wallet option in the same list. Pick it, copy the details the page displays, then confirm the amount on your side.
Rocket sits alongside the other wallets in your account. Use the route your screen shows and keep the sender number you own.
Where it appears for your region, Upay works the same way: open the wallet page, select it and check the amount before confirming.
For larger amounts a Bank Transfer from an account in your own name may be listed. Follow the account fields exactly as published.
Two records exist for every deposit and payout: what your wallet app shows you, and the entry inside your io11 account. When you want to check that a payment went through, put them side by side. Copy the reference your wallet gives you, then find the same entry in your account history and compare the amount and the label beside it. That habit answers most questions before you need to write in.
Every bKash, Nagad or Rocket payment carries its own reference. Save that string before you close the wallet app.
Check the word your account puts beside the entry — pending, completed or similar — and follow whatever line the account area adds underneath.
The figure in your wallet app and the figure in your account history should read the same.
Hold on to the wallet confirmation text or screenshot until the matching account entry appears.
Check the domain before you log in — this is io11, and anything that looks like a copy of our address deserves a second look. Keep your login to yourself; we ask for details inside your signed-in account, not through a random message. Use a payment wallet registered in your own name, and treat any request to move money for someone else as a warning sign. When something feels wrong, the support route listed on your account is the place to ask.
Type our address yourself rather than tapping a link, and confirm you're on the io11 site before entering any login detail.
Deposits and payouts should only ever run through a bKash, Nagad, Rocket or bank account registered to you.
Nobody at io11 will ask for your account password in a chat message. Keep it private and change it if you're unsure.
When a transaction looks wrong, write in through the support channel listed on your account and quote the wallet reference.
Most messages we get about money come down to a handful of questions, so here are our plain answers. They cover adding funds, taking them out, the smallest amount you can move, account checks and what to do when a payment doesn't land where you expected. Read these before you write to support and you'll often find your answer already sitting here. If your situation isn't covered, the support route on your account page is the next step.
bKash and Bank Transfer are the two we show most often, with Nagad, Rocket and Upay listed alongside them where your region allows. Open your account wallet to see the exact set that applies to you before you send anything.
Whatever your wallet page prints in the amount field is the figure you work with. We don't repeat one number for everybody here, because the field can read differently depending on the rail you pick, so check the screen in front of you.
Start by copying the reference from your bKash, Nagad or Rocket app, then compare it with the entry in your account history. If the two still don't line up after you have checked both sides, send the reference to support.
No. Payout requests only run to a bKash, Nagad, Rocket, Upay or bank account held in the same name as your account. That rule protects both sides, and it is also why the payout screen asks you to check the destination name before you confirm anything.
Your account area may ask for a few details, usually before the first payout. Fill in only the fields it actually lists, keep the name consistent with your wallet record, and ask support about any label you don't understand rather than guessing.
Yes. Money in your account wallet is one balance, so a bKash deposit can go towards BPL and international cricket markets, table games, slots or a live dealer session. You move between those areas inside the same signed-in lobby.