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These terms set out how your io11 account works, what we expect from you, and what you can expect from us. Access to the platform depends on your local law and whether you are in an eligible region.
By opening an account on io11, you confirm that you have read and accepted these terms in full. They apply each time you log in, browse the lobby, place a wager, or initiate a wallet transaction — including deposits or withdrawals made through bKash or Bank Transfer. We update these terms when our services or applicable rules change. When that happens, we post a notice in your account area and the revised version takes effect from the date shown. Continued use after that date counts as acceptance. These terms do not override any obligation imposed by the law of your jurisdiction. Access to io11 is only available where local law and eligible region criteria are met. You are responsible for checking whether participation is lawful where you are located. If any clause in these terms is found unenforceable, the remaining clauses continue in full effect. Questions about a specific clause can be sent to our support team through the contact routes listed on the site. We do not provide legal advice, and nothing here should be read as such.
Not every aspect of your interaction with io11 falls under one single document. These terms define what is covered directly, what sits under a separate policy, and what belongs to a third party entirely. Knowing the boundary helps you raise the right question to the right place.
Login credentials, session management, device continuity and account suspension all fall directly under these terms. If your access is restricted, the process for querying that restriction is described here.
Deposits and withdrawals processed through bKash or Bank Transfer are covered to the point they leave or reach your io11 account wallet. Timings and limits set by your payment provider sit outside our control.
Game titles, lobby display, promotional notices and published support copy are part of the io11 platform and governed by these terms. We keep content accurate but cannot warrant uninterrupted availability.
Game studios such as CQ9, Pragmatic Play and PG Soft supply game content under their own agreements. Their mechanics, RTP disclosures and titles are their responsibility; these terms cover your account, not the studios.
These terms are not only obligations — they also describe what you can do. You have the right to review your account transaction history directly from your signed-in account page. Every deposit, withdrawal and adjustment made through bKash or Bank Transfer is recorded there. If you spot an error, you can raise a correction request through live chat or the support email listed on the site. We aim to acknowledge correction requests and respond with a clear outcome. You can also ask us to close your account at any time by contacting support; account closure does not erase your right to withdraw a remaining wallet balance before the account is deactivated. Where these terms are amended, you can compare the new and previous versions by requesting the prior text from support. Eligibility to use the platform remains subject to your local law and the eligible region criteria we publish.
Your full wallet history — deposits and withdrawals including bKash entries — is visible in the account section once you are logged in. No separate request is needed to view it.
If your registered name, contact detail or payment reference is wrong, contact support with the correct information. We verify the change before updating your account.
Any clause you do not understand can be sent to us via live chat or support email. We will respond with a plain explanation rather than redirecting you to the full text unanswered.
You may close your account by contacting support directly. We process closure requests and ensure your remaining wallet balance can be withdrawn before the account is deactivated.
If something in these terms is unclear, or you need to act on a right described here, the channels below are the ones we actually monitor. Use the most direct route for your question — live chat for account and transaction queries, email for formal correction requests.
Open the chat widget from any page while you are logged in. This is the fastest route for account-access and wallet-transaction questions that relate to these terms.
Send formal correction requests or policy clarification questions to the support email address shown in the Help section of the site. Include your account reference.
The Help section of the site lists published answers to common terms questions, including how account closure works and what records you can access from your wallet history.
Transparency about how we operate is part of how io11 earns your continued use. This section covers the four areas where policy and account security meet most directly for Bangladesh account holders.
We collect only the information needed to operate your wallet and verify transactions. Payment data related to bKash or Bank Transfer is held in line with the data practices described in our Privacy Policy, not in these terms.
We use session cookies to keep you logged in across the browser and to remember your device. You can manage cookie preferences through your browser settings. Disabling session cookies may interrupt your account access.
Your account password and login credentials are your responsibility. If you believe your account has been accessed without your permission, contact support immediately through live chat so we can review the session log.
If you believe a term has been applied incorrectly to your account, you can request a review by contacting support email with your account reference and the clause number in question. We respond in writing.
These are questions we hear often from account holders in Bangladesh about how the terms work in practice. Each answer is specific to how io11 operates.
Yes. These terms cover all wallet activity inside your io11 account, including deposits and withdrawals made through bKash or Bank Transfer. Charges or timings set by your payment provider are outside our terms and are governed by your agreement with them.
We post a notice in your account area and show the effective date of the revised terms. Continuing to use the platform after that date means you accept the updated version. You can request the prior version from support if you need to compare changes.
Access depends on your local law and whether Bangladesh is an eligible region at the time you attempt to use the platform. We do not make eligibility determinations on your behalf; it is your responsibility to confirm that participation is lawful in your location.
Contact support via live chat or the support email in the Help section. Provide the correct information and your account reference. We verify the detail before updating it, and we confirm the change in writing once it is done.
Your complete wallet record — every deposit and withdrawal, including bKash entries — is available in the account section once you are logged in. No separate request is needed. If a transaction is missing or looks wrong, raise it with support directly.
Yes. CQ9, Pragmatic Play, PG Soft and the other studios we carry supply game content under their own agreements. These terms cover your io11 account. Game mechanics, RTP disclosures and studio-level rules are the studios' responsibility, not ours.