Live / Slots
io11 is clear about what data we collect from your account, how we use it, and what choices you have. Access to our platform depends on your local law and eligible regions, and this policy sets out your rights in plain language.
When you open an account with us, we collect the details you provide directly — your name, email address, contact number and the payment method you link to your wallet. If you deposit using bKash or Bank Transfer, we record the transaction reference and amount to match it against your account. We do not store your bKash PIN or bank login credentials at any point. We also collect technical data: the device type, browser version and IP address used during your session. This helps us keep your account secure and detect any unusual access patterns. Usage data — the pages you visit and the actions you take inside the lobby — is recorded to improve how the platform works for you. We hold this data only for as long as your account is active or as required by the applicable rules of your jurisdiction. You may request a summary of the data we hold on your account by contacting our support team through the route published on this page. Availability of our platform and the scope of data obligations depend on local law and the eligible regions from which you access it.
This policy covers data collected through your io11 account and the actions you take on this platform. It does not extend to third-party services you connect to independently, and the platform's availability in your region depends on local law.
Data collected when you log in, verify your account or update your profile details falls within this policy. This includes your email address, contact number and any identity documents you submit through the account verification flow.
Payment records linked to bKash deposits or Bank Transfer activity are stored within your account wallet history. We retain transaction references to match deposits and withdrawals accurately. We do not process or store your payment credentials directly.
Pages you visit, game categories you open and lobby actions you take are recorded as usage data. This data is used to improve the platform experience and is not sold to third parties. It is held under the data retention rules described in this policy.
Links or services outside io11 — including external payment processors and game studio servers — are governed by their own privacy terms. We do not control how those parties handle data. Review their policies separately before using those services.
You have specific choices about the data we hold. If you want to review the information on your account, log in and open the account settings section — your profile details, linked payment method and transaction history are visible there. If any detail is incorrect, you can update it directly in your profile or ask our support team to correct it on your behalf. Where local law in your eligible region gives you a right to request deletion or restriction of certain data, you can raise that request through the contact route listed in the support section of this page. We will respond to data requests in line with the applicable rules of your jurisdiction. We do not share your personal data with marketing third parties. Your account data is used only for platform operation, transaction matching and security monitoring. If you close your account, we retain only the data required by the rules that apply to your region.
Open account settings after logging in to see your profile data, wallet transactions and linked payment details. Your bKash or Bank Transfer history is listed under the transactions section.
Update your name, contact number or email directly in the profile section. For corrections that require identity re-verification, contact support with the details you want amended.
If you have a question about what data we hold or how it is used, contact us through live chat or the published email route. State your account username so we can locate your records quickly.
For deletion or restriction requests where your local law applies, submit your request in writing via the support channel. We will confirm receipt and follow the process required in your eligible region.
If you have a question about this policy, a correction to request or a data query to raise, these are the contact routes we publish. Use the channel that matches your question — account corrections are fastest through live chat; written data requests should come by email so we have a record.
Open the chat icon from any page on io11 while logged in. Describe your privacy question and your account username. Our team will pull your account record and respond directly in the chat window.
Send your data or policy query to the support email address published in the contact section of our site. Include your registered account email and a clear description of your request so we can locate your record and respond accurately.
For straightforward profile corrections — contact number, email, linked wallet — log in and use the account settings page directly. Changes made there update your record without requiring a support ticket.
Our data handling covers four key areas: what we store, how long we keep it, how we secure it, and who you contact to request changes. Each area is governed by the rules applicable to your region and eligible access status.
We use cookies to keep your session active between pages and to remember your login state on your device. You can clear cookies through your browser settings at any time. Doing so will log you out and reset your session preferences on io11.
Your account password is stored in hashed form — we cannot read it in plain text. If you believe your account has been accessed without your knowledge, contact support immediately through live chat so we can review session activity and secure your account.
We keep your account data for as long as your account remains open, plus the period required by the rules of your jurisdiction after closure. Transaction records linked to bKash or Bank Transfer activity are retained to satisfy applicable financial record requirements.
To request a correction, restriction or deletion of your data, contact our support team by email with your account username and the specific change you are requesting. We follow the process that applies in your eligible region and confirm all actions in writing.
These are the questions we receive most often about how io11 handles account data, what rights you have and how to contact us about privacy matters.
We collect your name, email address, contact number and payment details you link to your wallet — such as a bKash number or Bank Transfer information. We also collect device type, browser data and session activity to keep your account secure.
No. We record transaction references and amounts to match deposits to your account wallet, but we do not store your bKash PIN, mobile banking password or any bank login credentials at any stage of the payment process.
Log in and open the account settings section. Your profile details, linked payment method and transaction history are visible there. For a full data summary, contact support by email with your account username and we will compile it for you.
Where local law in your eligible region gives you a deletion right, you can submit a written request through the email support route. We will confirm receipt, review the request against the retention rules that apply in your jurisdiction, and respond accordingly.
We do not sell your data to marketing third parties. Data is shared only where needed to operate the platform — for example, with payment processors handling your bKash or Bank Transfer transaction. Each third party operates under its own privacy terms.
Minor corrections — contact number, email — can be made directly in account settings after logging in. For changes that require identity re-verification or involve your registered name, contact support through live chat or email with the details to be updated.